Health Together’s Room Guidelines
Private Rooms are the Heart of Health Together
Private Rooms are a great way to help each other in a smaller setting. Many of us value a relationship with a special person who has had a similar health or caregiving challenge. Health Together allows its members to form small groups in a Private Room (up to 4 people total) to help them solve challenges or deal with a health issue.
Rooms allow Health Together members access to private spaces with a few others who can guide and support them. For the Healthangels, it's a unique way to contribute their knowledge and wisdom to help someone else. For the members, it’s a way to learn from people “who’ve been through it.” You don't have to be a Healthangel to start a Private Room or join one, or invite others to a Room.
Kindness, Compassion, Good Faith
Room members should engage one another with seriousness, responsibility, kindness, compassion, and good faith. It’s not appropriate to attack your Room-mates. When communicating with Room members, even if you need to give them difficult news (such as telling them they will be removed from the room), do so with compassion and respect.
Managing your own Room(s)
You are obligated to comply with our User Agreement and Community Rules, even in your Rooms! It's also good practice to put in writing your Room's purpose and guidelines, so that every room-member can refer back to these at any given time. That can be the first thing you write in your Private Room(s)! And remember to welcome polite disagreement -- sometimes the best solutions are found when people disagree and push each other to think harder and more creatively.
Describe what the Room is, and its purpose. For instance, "Supporting me as I manage my 16 year-old with ADHD for the next 3 months," or "Giving me advice as I wrestle with colon cancer."
Make Clear, Concise, and Consistent Guidelines:
Health Together Room members should agree on clear, concise, and consistent guidelines for participation. These guidelines are flexible enough to allow for some deviation and are updated when needed.
Provide Stable and Active Leadership:
Healthy groups have leaders who are around to participate. This is your Room. If you want to benefit from your Room-members' wisdom and experience, then you need to show up and do your part.
It's About You:
If your Room members are not being helpful to you, try to figure it out. Maybe you need to remove a member (please do so with kindness). Maybe you need to change the description or purpose. Or maybe it no longer makes sense to have a Room, and it's time to close it (please remember to show your appreciation for anyone who has helped you out). The more clearly and regularly you communicate, the better your Room members will be able to help.
Having Multiple Rooms
We know that having multiple Rooms can be useful, but it can also be too much for some people. Know your limits, and do not breach the trust of one room by bringing its issues and private information into another room or into the general Health Together discussions.
Respect the Platform
Health Together may, at its discretion, investigate, intervene, or even remove a Room when it believes it is in the best interest of the Room members or the website. This should happen rarely (e.g., a Room leader abandons a Room, or there are too many Health Together policy violations), but when it does, our goal is to keep the platform alive and vibrant, as well as to ensure your Room conforms to Health Together's policies. Finally, when the admins contact you, we ask that you respond within a reasonable amount of time.
Where Room members consistently violate Health Together guidelines, Health Together may step in with actions to remedy the issues. Such actions may include education of the Room Host/Creator, or when necessary, revocation of Room usage rights, or even account deletion.