Health Together’s Team Guidelines
Teams are the Heart of Health Together
Teams are the heart of Health Together and a great way to help each other in a smaller setting. We humans benefit from teams in numerous ways. For example, patients often feel better when they have a team of doctors focused on their care. Many of us value a relationship with a special person who has had a similar health or caregiving challenge. Health Together allows its members to form small teams to help them solve challenges or deal with a health issue.
Teams allow Health Together members to create a private space with a small group (members can invite up to 3 people to join them in their team) who can volunteer to guide and support them. For the Healthangels, it's a unique way to contribute their knowledge and wisdom to help someone else. For the members, it’s a way to learn from people “who’ve been through it.” You don't have to be a Healthangel to start a team or join one, or invite others to a team.
Kindness, Compassion, Good Faith
Team members should engage one another with seriousness, responsibility, kindness, compassion, and good faith. It’s not appropriate to attack your team-mates. When communicating with team members, even if you need to give them difficult news (such as telling them they will be removed from the team), do so with compassion and respect.
Managing your own Team(s)
You are obligated to comply with our User Agreement and Community Rules, even in your teams! It's also good practice to put in writing your team's purpose and guidelines, so that every team-member can refer back to these at any given time. That can be the first thing you write in your team room! And remember to welcome polite disagreement -- sometimes the best solutions are found when people disagree and push each other to think harder and more creatively.
Describe what the team is, and its purpose. For instance, "Supporting me as I manage my 16 year-old with ADHD for the next 3 months," or "Giving me advice as I wrestle with colon cancer."
Make Clear, Concise, and Consistent Guidelines:
Health Together teams agree on clear, concise, and consistent guidelines for participation. These guidelines are flexible enough to allow for some deviation and are updated when needed.
Provide Stable and Active Leadership:
Healthy teams have leaders who are around to participate. This is your team. If you want to benefit from your team-members' wisdom and experience, then you need to show up and do your part.
It's About You:
If your team is not being helpful to you, try to figure it out. Maybe you need to remove a team member (please do so with kindness). Maybe you need to change the description or purpose. Or maybe it no longer makes sense to have a team, and it's time to disband the team (please remember to show your appreciation for anyone who has helped you out). The more clearly and regularly you communicate, the better your team will be able to help.
Having Multiple Teams
We know that having multiple teams can be useful, but it can also be too much for some people. Know your limits, and do not breach the trust of one team by bringing its issues and private information into another team or into the general Health Together discussions.
Respect the Platform
Health Together may, at its discretion, investigate, intervene, or even disband a team when it believes it is in the best interest of the team or the website. This should happen rarely (e.g., a team leader abandons a team, or there are too many Health Together policy violations), but when it does, our goal is to keep the platform alive and vibrant, as well as to ensure your team conforms to Health Together's policies. Finally, when the admins contact you, we ask that you respond within a reasonable amount of time.
Where team leaders consistently violate Health Together guidelines, Health Together may step in with actions to remedy the issues. Such actions may include education of the Team Leader, or when necessary, revocation of team leadership rights, or even account deletion.