Effective Date: December 25, 2019. Last Revised May 22, 2021
What We Collect
1. Information You Provide to Us About Yourself
We collect information you provide to us directly when you use the Services. This includes:
- Account information. To create an account, you must provide a username and password. Your username is public, and it doesn’t have to be related to your real name. You must also provide an email address. We also store your user account preferences and settings.
- Content you submit. We collect the Content you submit to the Services. This includes your posts and comments including saved drafts, your messages with other users (e.g., private messages, chats, and team chats), and your reports and other communications with moderators and with us. Your Content may include text, links, images, gifs, and videos.
All Content that you share on Health Together can and might be viewed by all members of the Health Together community. While there are certain features of our Services that allow you to limit the Health Together members with access to your Content, such as the Team feature and private messaging, these features are subject to change and you shall have no expectation of privacy for any of your Content.
While we encourage openness and transparency, only share Content you are comfortable sharing with everyone else who has signed up for an account on Health Together. We cannot control who reads your postings or what other users may do with the information you voluntarily post, so we encourage you to exercise discretion and caution and only post information that you are happy to share publicly.
- Information you provide about yourself: We use the information that you provide to communicate with you, deliver the Services, connect you to the Health Together Teams that you chose to join, and develop and display Content tailored to your interests on our Platform. We also use your information to respond to customer service requests, provide technical support and enforce our terms and conditions, based on our legitimate interest to ensure the proper functioning of our Platform and offer you the best experience as a member.
- Actions you take. We collect information about the actions you take when using the Services, including, but not limited to the following:
- Your interactions with Content, such as voting, promoting, bookmarking, saving, hiding, and reporting.
- Your interactions with other users, such as following, recommending, and blocking.
- Your interactions with communities, such as your subscriptions or moderator status.
- Other information. You may choose to provide other information directly to us. For example, we may collect information when you fill out a form, participate in Health Together-sponsored activities, surveys or promotions, apply for a job, request customer support or otherwise communicate with us.
2. Information We Collect Automatically
When you access or use our Services, we may also automatically collect information about you. This includes:
- Log and usage data. We may log information when you access and use the Services. This may include your IP address, user-agent string, browser type, operating system, referral URLs, device information (e.g., device IDs), pages visited, links clicked, the requested URL, hardware settings, and search terms.
- Information collected from cookies and similar technologies. We may receive information from cookies, which are pieces of data your browser stores and sends back to us when making requests, and similar technologies. We use this information to improve your experience, understand user activity, personalize Content and advertisements, and improve the quality of our Services. For more information on how you can disable cookies, please see “Your Choices” below.
- Location information. We may receive and process information about your location. For example, with your consent, we may collect information about the specific location of your mobile device (for example, by using GPS or Bluetooth). We may also receive location information from you when you choose to share such information on our Services, including by associating your content with a location, or we may derive your approximate location from other information about you, including your IP address.
How We Use Information About You
We use information about you to:
- Provide, maintain, and improve the Services;
- Research and develop new services;
- Help protect the safety of Health Together and our users, which includes blocking suspected spammers, addressing abuse, and enforcing the Health Together User Agreement and our other policies;
- Send you technical notices, updates, security alerts, invoices and other support and administrative messages;
- Provide customer service;
- Communicate with you about products, services, offers, promotions, and events, and provide other news and information we think will be of interest to you (for information about how to opt out of these communications, see “Your Choices” below);
- Monitor and analyze trends, usage, and activities in connection with our Services; and
- Personalize the Services and provide advertisements, content, and features that match user profiles or interests. (For information about how to manage the types of advertisements you experience on our Services, see “Your Choices” below)
How Information About You Is Shared
When you use the Services, certain information may be shared with other users and the public. For example:
- When you submit Content (such as a post or comment or public chat) to the Services, any visitors to and users of our Services will be able to see that Content, the username associated with the Content, and the date and time you originally submitted the Content. Health Together allows other websites to embed public Health Together Content via our embed tools. Health Together also allows third parties to access public Health Together content via the Health Together API and via other similar technologies. Although some parts of the Services may be private or quarantined, they may become public (e.g., at the moderator’s option in the case of private communities) and you should take that into consideration before posting to the Services.
- When you send private messages, messages via team chats, or private chats, the recipients of those messages will be able to see the content of your message, your username, and the date and time the message was sent. Keep in mind that additional users may be invited to join a private chat after you send a message. Moderators and team leaders may elect to have messages forwarded to their email accounts and, as a result, any messages received by these individuals will be subject to the terms and policies of their email provider.
- When other users view your profile, they will be able to see information about your activities on the Services, such as your username, prior posts and comments, praise or any manner of other information, and how long you have been a member of the Services, some of which is public information and some of which is made public at your option.
- We may offer social sharing features that let you share content or actions you take on our Services with other media. Your use of such features enables the sharing of certain information with your friends or the public, depending on the settings you establish with the third party that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the third parties that provide these social sharing features (e.g., Tumblr, Facebook, and Twitter).
Please note that, even when you delete your account, the posts, comments and messages you submit through the Services may still be viewable or available on our servers. For more information, see “Your Choices” below.
Otherwise, we do not share, sell, or give away your personal information to third parties unless one of the following circumstances applies:
- With our partners. We may share information with vendors, consultants, and other service providers (but not with advertisers and ad partners) who need access to such information to carry out work for us. The partner’s use of personal data will be subject to appropriate confidentiality and security measures.
- To comply with the law. We may share information in response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, legal process or governmental request, including, but not limited to, meeting national security or law enforcement requirements. To the extent the law allows it, we will attempt to provide you with prior notice before disclosing your information in response to such a request. We will publish a Transparency Report on a regular basis to provider users with some information about these requests.
- In an emergency. We may share information if we believe it's necessary to prevent imminent and serious bodily harm to a person.
- To enforce our policies and rights. We may share information if we believe your actions are inconsistent with our user agreements, rules, or other Health Together policies, or to protect the rights, property, and safety of ourselves and others.
- With your consent. We may share information about you with your consent or at your direction.
- Aggregated or de-identified information. We may share information about you that has been aggregated or anonymized such that it cannot reasonably be used to identify you. For example, we may show the total number of times a post has been upvoted without identifying who the visitors were.
Ads and Analytics Partners
We may partner with third-party advertisers, ad networks, and analytics providers to deliver advertising and content targeted to your interests and to better understand your use of the Services. These third parties may collect information sent by your computer, browser, or mobile device in response to a request for content, such as unique identifiers, your IP address, or other information about your computer or device. For example:
Advertisers and Ad Networks
We use analytics partners (such as Google Analytics) to help analyze usage and traffic for our Services. As an example, we may use analytics partners to analyze and measure, in the aggregate, the number of unique visitors to our Services.
As a Health Together user, you have choices about how to protect and limit the collection, use, and disclosure of information about you.
Accessing and Changing Your Information
You can access and change certain information through the Services. See our Help Center page for more information.
Deleting Your Account
You may delete your account information at any time from the user preferences page. When you delete your account, your profile is no longer visible to other users and disassociated from content you posted under that account. Please note, however, that the posts, comments, and messages you submitted prior to deleting your account will still be visible to others unless you first delete the specific content. We may also retain certain information about you as required by law or for legitimate business purposes after you delete your account.
Controlling Linked Services’ Access to Your Account
You can review the services you have linked to your account and revoke access to individual linked services if there are any.
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject first- and third-party cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.
Controlling Advertising and Analytics
Some analytics providers we partner with may provide specific opt-out mechanisms and we may provide, as needed and as available, additional tools and third-party services that allow you to better understand cookies and how you can opt-out. For example, you may manage the use and collection of certain information by Google Analytics here.
Do Not Track
Most modern web browsers give you the option to send a Do Not Track signal to the websites you visit, indicating that you do not wish to be tracked. However, there is no accepted standard for how a website should respond to this signal, and we do not take any action in response to this signal. Instead, in addition to publicly available third-party tools, we offer you the choices described in this policy to manage the collection and use of information about you.
Controlling Promotional Communications
You may opt out of receiving some or all categories of promotional communications from us by following the instructions in those communications or by updating your email options in your account preferences. If you opt out of promotional communications, we may still send you non-promotional communications, such as information about your account or your use of the Services.
Controlling Mobile Notifications
With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
Controlling Location Information
If you initially consent to our collection of location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device.
We take measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction. For example, we use HTTPS while information is being transmitted. We also enforce technical and administrative access controls to limit which of our employees have access to non-public personal information. You can help maintain the security of your account by configuring two-factor authentication.
We store the information we collect for as long as it is necessary for the purpose(s) for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law.
International Data Transfers
We are based in the United States and we process and store information on servers located in the United States. We may store information on servers and equipment in other countries depending on a variety of factors, including the locations of our users and service providers. By accessing or using the Services or otherwise providing information to us, you consent to the processing, transfer and storage of information in and to the U.S. and other countries, where you may not have the same rights as you do under local law.
Children under the age of 18 are not allowed to create an account or otherwise use the Services. Additionally, if you are in the EEA, you must be over the age required by the laws of your country to create an account or otherwise use the Services, or we need to have obtained verifiable consent from your parent or legal guardian.
Changes to This Policy